Refund Policy

Overview

ContentAI subscriptions are billed by S.N.R.C. Solutions numériques ("ContentAI," "we," "us"), the merchant of record for your purchase. Payments are processed on our behalf by Stripe, Inc. ("Stripe"). This policy explains how billing, cancellation, and refunds work for ContentAI subscriptions.

Cancel Anytime

You may cancel your ContentAI subscription at any time from your account settings or by contacting support@contentai.ca. There is no minimum commitment and no cancellation fee.

What Happens When You Cancel

• Cancelling stops future renewal charges — you will not be billed again after your current billing period ends.
• You keep full access to ContentAI until the end of the billing period you have already paid for. For example, if you are on a monthly plan and cancel on day 10 of a 30-day period, you keep access through day 30.
• We do not provide partial or prorated refunds for the unused portion of a billing period, whether you cancel manually or your access is later terminated for a violation of our Terms and Conditions.
• This applies equally to monthly and annual plans: cancelling an annual plan stops the next renewal but does not entitle you to a refund for the remaining months of the current annual term.

Exceptions — When a Refund May Be Considered

While our standard policy is no refund for used or current-period time, a refund may be granted at our discretion in cases such as:

• Duplicate or erroneous charges — you were billed more than once, or billed the wrong amount;
• Failure to deliver — you were charged but never received access to the Service due to a fault on our end;
• Confirmed fraud — the transaction was unauthorized or fraudulent;
• Statutory or non-waivable rights — where applicable consumer protection law grants you a right to a refund or withdrawal that cannot be waived by this policy.

To request a refund under one of these exceptions, contact support@contentai.ca with your account email and order details.

Stripe as Payment Processor

Stripe processes your payment on our behalf and may collect your payment details directly, subject to Stripe's own Services Agreement and Privacy Policy, in addition to this policy. Stripe does not determine or apply this refund policy — ContentAI (S.N.R.C. Solutions numériques) is the merchant of record for your purchase and is solely responsible for billing, cancellation, and refund decisions. Nothing in this policy limits any mandatory consumer protection rights you have under the laws of your jurisdiction, including the Consumer Protection Act (Québec).

How Refunds Are Processed

Approved refunds are issued via Stripe to your original payment method. Processing times depend on your bank or card issuer and are outside our control.

Contact

Questions about billing or this policy: support@contentai.ca